We are available all day, every day.
You read right. Contact us at two in the morning on Christmas, we'll be here. It's our promise to be here 24 hours a day, 7 days a week, to support you.
We believe in affordable quality.
The Hosting Factory, without a doubt, offers considerably more for your hard-earned cash than our nearest competitor. That’s because we’re very serious about quality. Take into consideration features such as our excellent service, support and speed - we are very reasonably priced. Other places may offer hosting at rock bottom prices (or even for free), but then you have to ask yourself: “Do I really want to risk it?”
Hidden fees and surcharges are bad business.
Once you’ve established a client relationship with The Hosting Factory, we will never change your monthly rate. The rate you sign up with is what you will pay, as long as you’re with us.
Our servers are never bogged down.
At The Hosting Factory, we insist on keeping the number of clients and accounts low. That is because we believe in guaranteed performance. All of our state-of-the-art servers could easily deal with a massive number of customers, but we don’t like the idea of our servers having potential to become overloaded. It helps us sleep easier at night!
Our support staff consists of REAL people.
That’s right, when you call or email, you get a flesh and blood human being. There’s no automated menus or any other type of run around. Our system administrators are always overseeing the wellbeing of The Hosting Factory’s network and are there 24/7. We don’t outsource, either - our people are highly trained, fluent in English and very pleasant to work with.
We advance by reputation.
If The Hosting Factory provides exceptional tools and resources, then that enables our clients to become successful. Successful clients are happy ones, who will continue to work with us and also refer our services to others. That’s how we build our business – by serving your interests first.
Satisfaction is always guaranteed.
Our 30 day, unconditional money back guarantee allows you to fully examine our services. If you don’t think The Hosting Factory will be a good fit for you, at the end of 30 days you may request a full refund.
You’re in charge.
You can control your account any time of the day or night. Your ability to administer disk storage, directories and email accounts all are just a few mouse clicks away! This includes special features The Hosting Factory offers, such as resource meters and site statistics. You can also add additional features like sub-domains or mailing lists. There’s no need to wait for us to do it – it’s instant gratification!
We’ve invested in our hardware.
At The Hosting Factory, our servers are run on reliable brands like IBM, HP and Dell. We never sacrifice the quality of our hardware because we know so many people depend on us. Compare our high end equipment to our competitors. We’re willing to bet many of them use hardware with cheap, no name components as their servers. Even if hardware wasn’t an issue, our competitors probably have 'desktop' versions of servers, which simply don’t possess the reliability and performance capability we have. The Hosting Factory uses the more expensive rack mounted servers engineered specifically for enterprise applications and use.
The Hosting Factory Difference
We actually deliver fully managed hosting solutions – we do what other providers can’t or won’t. Even though The Hosting Factory is a technological business, we don’t focus only on that. Instead, we also emphasize the importance of the people and daily processes that make everything run effectively and smoothly. Humanity is the key to our success.