Our main product is customer support. It's what we put most of our effort into and all of the staff is dedicated to our mission – to serve you. The Hosting Factory’s fast speeds, amazing technology, and great uptime records mean absolutely nothing if we don’t support our clients properly.
We promise:
- To speedily reply to your questions or problems. We usually respond in less than half and hour.
- To be cordial, knowledgeable and supportive at all times.
- That you will be satisfied with our services. If not, your money will be returned if cancelled within the allotted money back guarantee period.
- To provide timely information regarding system incidents.
- Finally, we promise to listen. If The Hosting Factory is lacking in any areas, tell us and we will do our best remedy it.
We honestly want your feedback! Please, feel free to fill out a response card whenever you wish. Any comments, criticisms or witticisms you have, let us know. We're listening. It’s how we learn to better serve you.